dewivip Account & Payment FAQ

We require two documents for identity verification: a government-issued ID (passport, national identity card, or driver's license) and a proof of residence dated within the last three months (utility bill, bank statement, or rental agreement). Upload clear, legible photos of both documents via your account Settings. Our compliance team reviews submissions within one business day. If documents are unclear or details do not match your registered information, we request resubmission. Verification is mandatory before you can withdraw funds. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

Click "Forgot your password?" on the Member login page. Enter your registered email address. We send a password-reset link valid for 24 hours. Click the link, enter a new password, and confirm. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. Once reset is complete, sign in with your new password. If you do not receive the reset email within subject to verification, check your spam folder or request a new link. If the issue persists, contact our support team via the Help Center.

Your username is permanent and cannot be changed once the account is created. Your registered email address can be updated via Account Settings, but the change requires email verification. Enter your new email, and we send a confirmation link to both your old and new addresses. Confirm the change by clicking the link. Your email is used for account recovery and support communication, so keep it current. If you wish to create a new account with a different username, contact our support team to discuss your options.

We accept deposits in Indonesian rupiah via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit is our welcome offer for e-wallets and our welcome offer for bank transfer. Maximum single deposit varies by payment method: typically our welcome offer for bank transfer and our welcome offer for e-wallets, though limits may vary. Your account deposit history displays all completed and pending transactions. Contact support if you encounter limits or wish to discuss your personal deposit threshold.

Withdrawal requests are processed during business hours (09:00–17:00 WIB, Monday–Friday). Requests submitted outside business hours are processed the next business day. Once approved, funds are sent to your registered payment method: e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically receive funds within one hour; bank transfers (local payment, online payment, e-wallet, mobile banking) typically complete within one to two business days. Your withdrawal history shows the current status of each request. Note that holidays, such as Idul Fitri and Idul Adha, may extend processing times. Withdrawals are subject to account verification and compliance review.

Yes, you can deposit and withdraw multiple times on the same day, subject to your account limits and our compliance checks. Each transaction is processed independently. Deposits from e-wallets appear in your account within minutes; bank deposits may take a few hours to one business day. Withdrawal requests submitted before 17:00 WIB on business days are processed the same day (typically completed to your payment method within one hour for e-wallets, one to two days for bank transfer). Your transaction history displays all deposits and withdrawals in chronological order. Unusual patterns of activity may trigger additional compliance review.

Bonus terms vary by promotion. Common terms include minimum deposit thresholds, wagering requirements (the number of times bonus funds must be staked before withdrawal), game category restrictions (e.g., bonus funds may apply only to slots or live-dealer tables), and expiry dates (typically 7–30 days from issuance). Bonus terms are displayed on the promotion page and your account Promotions section before claiming. Not all games contribute equally to wagering requirements; slots typically contribute non-specific info, while table games may contribute less or be excluded. Bonus funds are forfeited if the promotion expires or if your account is closed before requirements are met. Read promotion terms carefully before claiming.

We offer four main categories: Sportsbook (football — Liga 1, Piala Indonesia, Piala AFF, Champions League; plus badminton, MotoGP, and other sports), Live Dealer (blackjack, roulette, baccarat, Dragon Tiger, Sicbo, played with real dealers via multi-camera studios), Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others), and Esports (Mobile Legends, Free Fire, PUBG Mobile tournaments). Each category has its own rule set and market structure. Your account balance applies across all categories — one wallet funds all offerings. Browse each section within the platform to view active markets and game schedules.

Football markets settle based on the official final score. Common markets include Match Winner (1, X, or 2), Total Goals (over/under a specified total), Both Teams to Score (yes/no), and Asian Handicap. Odds and payout terms are displayed at the time of market creation. Markets close when the match kicks off; late bets are rejected. If a match is postponed or abandoned, markets are typically voided and stakes returned. Official league data (Liga 1, Piala AFF, Champions League, etc.) determines settlement. Disputed results are resolved according to official league records. Our settlement team publishes results within subject to verification of match completion. Appeals regarding settlement can be submitted via support; final decisions rest with our compliance and risk team.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are hosted by licensed studios and streamed via multi-camera feeds. Each game follows standard international rules displayed at the table. Blackjack uses multiple decks; players are dealt two cards and may hit, stand, or double down. Roulette spins a numbered wheel; bets are placed before the spin closes. Baccarat and Dragon Tiger compare card values between Banker and Player hands. All transactions are conducted in Indonesian rupiah via your dewivip account wallet. Live chat allows limited communication with dealers, but bet amounts and decisions are final once submitted. Minimum and maximum stakes are posted at each table. Games operate 24/7 with multiple tables available.

We process your personal data (name, email, phone, ID documents, payment details) for account verification, fraud prevention, and regulatory compliance. Data is encrypted in transit and at rest. We do not sell or share your data with marketing companies. We may disclose information to payment processors, financial regulators, and law enforcement if required by law. We retain your data for seven years after account closure as mandated by financial regulations. Your Privacy Policy details our data handling practices. You may request to view, update, or delete your data by contacting support, subject to legal retention obligations. Deletion requests may be denied if data is required for pending transactions or regulatory compliance.

Our support team handles English and Indonesian. Submit queries via the Help Center contact form or email. Response times typically range from a few hours to one business day. For urgent account issues (locked account, suspected fraud), contact support immediately. We do not offer telephone support. Live chat may be available during business hours (09:00–17:00 WIB, Monday–Friday) for simple queries. Document all communication with support for your records. If you require translation or specialized assistance, request it in your initial message, and we will accommodate where possible.

We operate only in jurisdictions where applicable law permits online gaming and sportsbook services. Services are not available globally. Our service area may expand or contract depending on regulatory changes. We verify your location and jurisdiction at account creation. If you are in a restricted jurisdiction, account creation will not proceed. We do not hold licences for all countries or all regions within countries. Users are responsible for verifying that access and use comply with local law. If you relocate, your account status may change. For jurisdictional questions, review our Legal Notice or contact support. We do not provide legal advice regarding local gambling laws.

Use a strong, unique password (at least 8 characters, mixing uppercase, lowercase, and numbers). Never share your password or login credentials. Change your password periodically, especially if you suspect compromise. Monitor your account activity via the transaction history in Account Settings. If you notice suspicious transactions, contact support immediately. Use secure, private internet connections for login — avoid public WiFi when possible. Log out after each session. If your account is compromised, we can freeze it temporarily and review unauthorized activity. Report any suspected fraud or account compromise to support as soon as possible. Your account security is your responsibility; we cannot recover losses due to shared credentials or compromised devices.