dewivipPrivacy Policy

What Data We Collect on dewivip

We collect information in two categories: information you provide directly and information we collect automatically. When you register, we collect your full name, email address, date of birth, phone number, and banking details. We require this information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations.

We also collect data about your activity on dewivip: which markets you view, which bets you place, your account balance, your deposit and withdrawal history, and your login times. If you use live-dealer tables, we capture which tables you join and the duration of your play. For slot games, we record your session history and winnings. This activity data helps us prevent fraud, resolve disputes, and improve our service.

Our systems collect technical information automatically: your IP address, browser type, device type, and operating system. We use cookies to remember your login state and language preference. We also log error messages and system events to diagnose technical issues.

How We Use Your Data

We use your information for core service delivery: processing your deposits and withdrawals, settling your bets, and maintaining your account balance. We verify your identity using your personal information and compare it against government databases and anti-fraud services to prevent duplicate accounts and underage access.

We also use your data to comply with legal obligations. We screen all accounts against sanctions lists and money-laundering watchlists. If we identify potential violations, we may freeze your account and report the matter to regulatory authorities. We retain account records for seven years after account closure to comply with financial regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.

We use your activity data to improve our service: analysing which games are most popular, identifying bugs, and enhancing the user experience. We may send you service announcements—account alerts, deposit confirmations, withdrawal updates—and occasionally notifications about platform changes or new features. We do not send promotional email unless you have opted in.

• We process your banking information solely to execute deposits and withdrawals.
• We use your email to send account notifications and support responses.
• We analyse activity patterns to detect fraud and unauthorised access.
• We may share account data with payment processors (DANA, e-wallet, mobile banking, etc.) to complete transactions.

Third Parties and Data Processors

We do not sell your data, but we do share it with trusted third parties necessary to operate dewivip. Payment processors receive your banking details to process deposits and withdrawals. Our payment partners are bound by confidentiality agreements and handle data according to industry standards.

We may share account information with live-dealer studios if you join their tables. They receive only the information required to validate your session and settle winnings. Anti-fraud services may receive your email and IP address to check against known fraud databases. Legal and regulatory authorities may request your account information if required by law; we comply with such requests and will notify you unless law prohibits disclosure.

Our servers are hosted by cloud providers outside Indonesia. By using dewivip, you acknowledge that your data may be stored or processed in other jurisdictions. We maintain standard encryption and security protocols regardless of server location.

Cookies and Tracking Technology

We use cookies to keep you logged in, remember your language preference, and track your session. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but doing so may prevent parts of dewivip from functioning properly.

We do not use cookies for tracking or profiling outside dewivip. We do not install third-party analytics trackers such as Google Analytics. Our server logs record your IP address and page views for security and troubleshooting purposes only.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you. Contact our support team with a formal data-access request, and we will provide a complete record of your information within ten business days. We may ask you to verify your identity before releasing sensitive data.

You can update your account information—email address, phone number, banking details—through your account settings at any time. If you need to modify information we have collected, such as your date of birth or registered name, contact support. We will update your records after verification.

You have the right to request deletion of your account. If you request account closure, we will deactivate your account and remove your login access. However, we retain account data for seven years as required by anti-money-laundering regulations. This retained data is encrypted and used only for regulatory compliance, not for marketing or service delivery.

Security and Data Protection on dewivip

We encrypt all data in transit using industry-standard TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We use firewalls, intrusion detection, and regular security audits to protect our systems.

Despite these precautions, no system is completely secure. If we detect a data breach affecting your account, we will notify you via email immediately. We recommend using a strong, unique password, enabling two-factor authentication, and never sharing your login details.

If you suspect unauthorised access to your account, contact support immediately. We can freeze your account, reset your password, and investigate suspicious activity. We do not hold you liable for unauthorised access if the breach was not due to your negligence.

Policy Changes and Contact

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify all registered users of material changes via email before they take effect. Your continued use of dewivip after notification constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, how we use your data, or wish to exercise your privacy rights, contact us through our Help Center. We respond to all privacy inquiries within five business days. You may also contact relevant data protection authorities in your jurisdiction if you believe we have mishandled your information.

We are committed to transparent and fair data practices. Our Privacy Policy aligns with standard data protection principles used globally. By using dewivip, you acknowledge that you have read this Privacy Policy and accept our data-handling practices as described above. If you do not agree with any part of this policy, do not use our service.